Refund policy

Returns & Refunds

We want you to feel as good about shopping with Modern Pet Interiors as you do about the pieces you bring home. If you have a question or something isn’t right, please contact us at support@modernpetinteriors.com. We’ll listen, work with you, and make every effort to ensure you have a great experience.

You may request a return within 30 days after delivery. Items must be unused, in their original condition and packaging, with all parts and accessories. Please retain your order confirmation or proof of purchase.

Requesting a return

Contact us at support@modernpetinteriors.com with your order number and the item you wish to return. We will provide approval, the correct return address, and instructions. Return addresses vary by product and fulfillment partner and may be outside the United States. Contact us before purchase if you would like to understand the return destination for a particular item. Do not send an item to our business address or the address on the original shipping label without approval.

Return shipping and fees

For change-of-mind returns, the customer pays return shipping. Return costs vary by item size, weight, destination, and carrier; bulky furniture and international returns can be expensive. Contact us before arranging a return so we can confirm the destination and available options. Modern Pet Interiors does not charge a restocking fee. For damaged, defective, or incorrectly shipped items, contact us promptly with photos; Modern Pet Interiors covers required return shipping and arranges a replacement or refund.

Refunds

After your returned item is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the refund. Contact us if more than 15 business days have passed since approval.

Exchanges and cancellations

For an exchange, request a return and place a separate order for the item you want. Contact us as soon as possible to request an order cancellation; once an order has been processed or shipped, cancellation may not be possible and the return process applies.

Exceptions

Gift cards cannot be returned. Any item-specific return exclusions will be disclosed before purchase. Nothing in this policy limits your rights under applicable law.