Beautiful products. Thoughtful service.
We want you to feel as good about your experience as you do about your home. If something isn’t right—or you simply have a question—reach out. We’ll listen, respond personally, and make every effort to find a fair solution.
support@modernpetinteriors.com · Contact us
Shipping & delivery
Is shipping free?
Yes. Standard shipping is free on every order to the contiguous United States, including Washington, D.C., with no minimum purchase. Applicable taxes are shown at checkout.
Where do you ship?
We currently deliver to the contiguous United States and Washington, D.C. Delivery to Alaska, Hawaii, U.S. territories, and international destinations is not currently available.
When will my order arrive?
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Transit time is additional and varies by product, fulfillment partner, and destination. Check the product page for any item-specific estimate. Some items ship from overseas and may take longer. If you need a piece by a particular date, contact us before ordering so we can check the current estimate. Delivery estimates are not guaranteed arrival dates.
Why might my order arrive in separate packages?
We work with third-party fulfillment partners, and pieces may ship directly from different locations within or outside the United States. Items may arrive separately and in a fulfillment partner’s packaging.
How do I track my order?
We’ll email tracking details when available. Each shipment may have its own tracking number. Visit Track Your Order for help, or contact us with your order number if something seems delayed or missing.
Returns & order help
Can I return an item?
You may request a return within 30 days after delivery. Items must be unused and in their original condition and packaging, with all parts and accessories. Keep your order confirmation or proof of purchase. Any item-specific exclusions will be disclosed before purchase.
How do I start a return, and who pays shipping?
Email support@modernpetinteriors.com with your order number and the item you wish to return. We’ll provide approval, the correct return address, and instructions. For change-of-mind returns, the customer pays return shipping; we do not charge a restocking fee. Return destinations vary and may be outside the United States. Bulky furniture and international returns can be expensive, so contact us before arranging shipping. Do not return an item to our business address or the address on its shipping label without approval.
What if my item arrives damaged, defective, or incorrect?
Please contact us promptly with your order number and photos of the item and packaging. We’ll work with you to arrange a replacement or refund and cover any required return shipping.
When will I receive my refund?
After a return is received and inspected, we’ll notify you of the refund decision. Approved refunds are issued to the original payment method within 10 business days. Your bank may need additional time to post the refund. Contact us if more than 15 business days have passed since approval.
Can I change or cancel an order?
Contact us as soon as possible. Address changes or cancellations may not be possible after processing begins. Once an order has been processed or shipped, our return process may apply. For an exchange, request a return and place a separate order for your preferred item.
Read our full returns and refund policy
Choosing the right piece
How do I choose the right size?
Check the dimensions and any manufacturer weight guidance on the product page, then measure your space and your pet’s usual resting area. Photos can make scale difficult to judge. If you’re unsure about fit or a measurement, ask us before ordering.
Are bowls, cushions, or other accessories included?
Check the description and selected option for exactly what is included. Lifestyle photos may show styling accessories or other variations. If anything is unclear, contact us before purchasing—we’re happy to help confirm.
Will my furniture need assembly?
Assembly requirements vary by product. Check the product details and follow the manufacturer’s assembly, mounting, and safety instructions. Ask us if you need clarification before ordering.
How can I reach you?
Email support@modernpetinteriors.com or use our contact form. Include your order number if you have one. We’ll respond personally and help you work through your question or concern.